Shipping policy

Shipping Policy

Thank you for choosing Crystal Bowl of Light. We strive to provide you with an excellent shopping experience. This Shipping Policy outlines important information regarding the shipping of our products.

1. Order Processing:

  • Orders are typically processed within 5 business days.

  • You will receive a confirmation email once your order is processed. Please ensure that your email address is accurate during checkout.

2. Shipping Methods:

  • We offer standard/expedited/express shipping options based on your preferences.

  • The estimated delivery time depends on your location and the shipping method selected. Please refer to the shipping carrier's tracking information for precise details.

3. Shipping Costs:

  • Shipping costs are calculated based on the weight of your order and the selected shipping method. The total shipping cost will be displayed during the checkout process.

4. International Shipping:

  • We offer international shipping. Please note that additional customs fees, taxes, or duties may apply upon delivery. These charges are your responsibility and are not included in our shipping fees.

5. Order Tracking:

  • Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment through the carrier's website.

6. Shipping Delays:

  • While we strive to meet the estimated delivery times, please be aware that shipping delays may occur due to factors beyond our control, such as customs processing or adverse weather conditions.

7. Address Accuracy

  • Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

8. Lost or Stolen Packages:

  • We are not responsible for lost or stolen packages. If you believe your package is lost or stolen, please contact the shipping carrier to initiate an investigation.

9. Returns Due to Shipping Issues:

  • If your order is returned to us due to an incorrect address or failure to claim the package, you may be responsible for additional shipping charges.

10. Contact Us:

If you have any questions or concerns about our Shipping Policy, please contact us at eunice@crystalbowloflight.com.

Thank you for choosing Crystal Bowl of Light.